We offer specialist Early intervention coaching and Recovery Programmes for workplace bullying cases, as well as Emotional Intelligence (EQ) coaching for managers and leaders.

Early intervention coaching


Early intervention coaching provides support for individuals at the first sign of conflict to prevent the disruption and cost associated with formal grievance and disciplinary processes. Coaching is used when poor interpersonal relationships are believed to be adversely impacting performance, team and interpersonal dynamics.

Where an individual feels that they are being bullied or harassed, or have recently been made aware of allegations that they are considered to be a bully, we assist by facilitating positive outcomes that focus on resolution. We offer individual coaching for those affected, carried out by different coaches to ensure that there is no potential conflict of interest. The purpose is to allow each party to explore the impact of the experience, and to support their own personal and professional development and wellbeing, as well as to help achieve an overall business goal of improved communication and working relationships.


Individuals are supported to increase emotional resilience, raising self awareness of their own behaviours and impact on relationships and will learn how to to take personal responsibility for self-care and self-management. 


It should be stressed that this is not performance related coaching, although the work undertaken does inevitably contribute towards improved performance in the workplace. 

It is also important to recognise that this is not designed to revisit or contribute to an investigation process.  It is an individually focused approach, with outcomes agreed with the coachees themselves.  


For a confidential discussion on how we can help, please contact us today

Recovery Programmes

"Being in a safe and comfortable environment, with a coach who demonstrated the utmost professionalism gave me confidence to speak openly. There were times when I would take the conversation to unplanned places, but I felt I always had the time, space and permission to do this. Nicki would organically weave any new insights found on these tangents back into the central thread of our session."

“Nicki has a gift as a coach.  This came from her own unique experience, her compassion and strong will to help others.  She was holding my hand and led me out of darkness.  Most importantly, in this long journey, I did not realise her hand was there until I was out of darkness safely”

Recovery Programmes are available as 1:1 or Group Coaching programmes in cases where a difficult bullying case has impacted not only on the individuals involved but also those dealing with the case, wider team members, witnesses and bystanders.  


Te aim is to help to rebuild confidence, trust and resilience in the wider workforce/team, both in themselves and in the organisation.  It will also help individuals to increase their self awareness and changing patterns of behaviour during stressful situations.


This should be accompanied by a wider organisational review to learn the lessons from the experience, and taking action to prevent re-occurrence.

For a confidential discussion on how we can help, please contact us today


Emotional Intelligence Coaching


Emotionally intelligent behaviours support psychologically safe workplaces in businesses which in turn increase performance, creativity and innovation.

In an increasingly complex and digitalised world, emotional intelligence is a necessity in the modern workplace, particularly for managers and leaders.  


Emotional intelligence is a person's fundamental ability to interact effectively with other humans. EQ delivers IQ. In other words, emotional intelligence is the delivery system by which the individual is able to collaborate with others and contribute to the creation of value on a team.

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EQometer™ is the most advanced emotional intelligence assessment and learning platform available today. It combines the most rigorous and comprehensive 180-item assessment with online microlearning and a structured interpretation and personal development process.  It guides you to explore:

  • Self-Regard & Social Regard - beliefs about yourself and others and the intent you bring to social interactions.

  • Self-Awareness & Social Awareness - your understanding and awareness of your own thoughts, feelings, and behaviour, as well as the thoughts, feelings, and behaviour of those around you.

  • Self-Management & Social Management - the behaviour and skills you bring to social interactions; your overall interpersonal effectiveness.

Working with an accredited LeaderFactor EQometer™ Coach allows you to:

  • Assess your current emotional intelligence and identify your development priorities.

  • Create a concrete 90-day plan to improve your emotional intelligence based on observation, practice, and feedback. 

  • Improve your emotional intelligence as a foundational skill to create career and business impact.

Please Contact us in confidence to discuss your requirements.