Conduct change Reports
Conference reports

The Conduct Change Foundation hosts our United Against Workplace Bullying  Virtual Conference each year during the UK anti-bullying week in November.  The events are recorded, with access available to delegates only.  A report with details of each session (subject to speaker permissions) is also available to download using the form below.

Impact report

Each year, we review our impact in line with our social purpose, and produce a report to celebrate our progress and set out our intentions for moving forward.

Download the UAWB Conference Report 2020

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Webinars and Podcasts

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Culture by Design: Navigating Workplace Bullying

In Episode 1 of LeaderFactor's podcast, Culture by Design, Dr. Timothy R. Clark invites Nicki Eyre to discuss Navigating Workplace Bullying. As someone who experienced both opportunity and adversity during her career, including her own experience of feeling bullied at work Nicki Eyre brings unique insights and expertise on how to navigate bullying in the workplace. Here are a few key take aways from the conversation.

  • Acts of bullying fall on a spectrum.  

  • Current practices lead to escalation.

  • We need cultural accountability.

  • Speaking up is not enough.

  • Small behaviors make a big difference.


March 2022

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BBC Radio 4: Dirty Work

In this documentary, which features Nicki Eyre's own experiences, Matthew Taylor is putting bullying in the spotlight.


Matthew Taylor is the Chief Executive of the NHS Confederation, author of the Taylor Review into Modern Workplace Practices, and has spent many years thinking about creating safer environments for the future of our workforce. Despite his extensive grounding in tackling workplace culture, when he fell victim to poor treatment at work, it took him a long time to realise that what he was experiencing was bullying. Anxiety, self-doubt and isolation meant that he never did anything about it at the time, but it set him on a path of thinking about this prevalent and hidden issue. 


Is bullying an inevitable part of a stressful and high-pressure work environment or is the fundamental way many workplaces are organised and managed a breeding ground for bullying? Matthew examines how work culture and the law could radically change to help prevent it. 


A Novel production for BBC Radio 4

March 2022

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Financial Impact of Workplace Bullying

Episode 7 of Phill Holdswordth's podcast, Wisdom Chat, featuring

Nicki Eyre.

How many of us appreciate the wider costs of workplace bullying? Listen to Phill and Nicki discuss the wider financial cost to the business and also to the employee both in terms of finance but also business reputation and personal impact.

February 2022

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Preventing and Managing Workplace Bullying

Episode 66 of Sue Firth's podcast, The Executive Edge, featuring

Nicki Eyre.

In this episode, Nicki tells her story and gives some very useful guidance and tips. She struggled to feel believed at work and thought she would be treated well. For her, things went from bad to worse. Listen to here more.

February 2022

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How do you tackle the issue of workplace bullying?

How can line managers be better prepared and how do you ensure that your culture can avoid - or mitigate - it in the workplace?

In the latest HR on the Offensive podcast Chris Howard spoke to Nicki Eyre from Conduct Change about her business, the Charter they have set up, as well as some of the challenges businesses face in this sensitive topic area.

April 2021


Research Papers

Advisory Bodies: Research Papers

Seeking better solutions: tackling bullying and ill-treatment in Britain’s workplaces: ACAS Policy Discussion Paper November 2015 Justine Evesson and Sarah Oxenbridge (Employment Research Australia), David Taylor (Acas) 

CIPD Report - Managing conflict in the modern workplace January 2020

The latest research on conflict management examines the current state of working relationships in UK organisations.  The report draws on the views and experiences of employers and employees, gathered from surveys and focus groups conducted by YouGov.  The findings draw attention to the critical issue of bullying and harassment in UK workplaces, and the devastating impact unfair treatment can have on individuals and organisations.

ACAS: Estimating the costs of Workplace Conflict

Analysis mapping the incidence of conflict across UK workplaces, showing the impact on individuals and their employers, and estimating the overall cost to UK organisations.

This report was prepared for Acas by Professor Richard Saundry, University of Sheffield Management School and Professor Peter Urwin, the Centre for Employment Research, University of Westminster.

The views in this analysis are the authors' own and do not necessarily reflect those of Acas or the Acas Council. Any errors or inaccuracies are the responsibility of the authors alone. This paper is not intended as guidance from Acas about how to manage disputes in the workplace.

How do we build community cohesion when Hate Crime is on the increase? This 2019 report was commissioned by the All Party Parliamentary Group on Hate Crime in recognition that Hate Crime is one of the least reported categories of crime, but one that can do the most harm to our communities and societies.

Safe and healthy working environments free from violence and harassment The ILO report which examines prevention through OSH frameworks.  Workplace violence and harassment is a significant and ongoing threat to worker health and safety, as well as to organizational productivity and reputation.  In June 2019, at the Centenary Conference of the ILO, the Violence and Harassment Convention (No. 190) and its accompanying Recommendation (No. 206) were adopted, calling for the prohibition and prevention of violence and harassment in the world of work.

Preventing sexual harassment at work: a guide for employers
Equality and Human Rights Commission January 2020

Under equality law, employers must take reasonable steps to prevent sexual harassment of workers by their colleagues. If they don’t, they will be legally responsible for such harassment.

Sexual harassment and harassment at work: technical guidance

Equality and Human Rights Commission July 2020

All employers have a duty of care to protect their workers and will be legally liable for harassment in the workplace if they have not taken reasonable steps to prevent it.  The guidance offers a legal explanation and practical examples of how to tackle and respond effectively to harassment

Independent Research


Workplace Bullying Grievance Research by DignityWorks.  An analysis of actual grievance data from 81 local government organisations for a period of 6 years totalling over 300,000 employees 

Health & Safety Laboratory Bullying at work: a review of the literature 2006. Research indicates that bullied employees report significantly more symptoms of psychological stress and mental fatigue than non-bullied employees. Bullying seems to have a number of negative individual consequences in the form of stress and poor mental health.

Research by Sector


Following revelations over recent years about exploitation and abusive organisational cultures within the charity sector, there has been a rise in public and political concern about the possibility of misconduct taking place within charities, including bullying behaviour.  This report shines a light on the experiences of people who have been bullied in a charity workplace. It highlights the emotional harm it causes, making six recommendations to create safer systems, processes and cultures.

In Plain Sight: Workplace bullying in charities and the implications for leadership June 2019


The first report was commissioned in 2018 to investigate bullying and harassment of House of Commons staff.  The Cox Report led to the commissioning of 2 further independent inquiries into Parliamentary staff, and the House of Lords.  The findings led to the 3 key recommendations of the Cox Report being implemented, including the establishment of an independent panel for bullying and harassment complaints.



Bullying and Harassment of MPs’ Parliamentary Staff Independent Inquiry Report by Gemma White QC, published 11 July 2019





2020 Special Report: Cyberbullying in the Age of COVID-19  The Coronavirus (COVID-19) pandemic has thrown the world into a new and unprecedented era of uncertainty, financial instability and chaos. Professionally, many of us have had to transition to a completely new virtual workplace. Students are struggling to complete their studies from home, a true challenge in any era.

The Wireless Report 2014 by Ditch the Label one of the UK’s most comprehensive reports into the ways in which young people aged 13-25 are currently engaging with and abusing smartphone technology. This report uncovers new facts and figures surrounding the rates of young people engaging in sexting and the distribution of naked imagery, along with abuse received and reported on some of the most popular smartphone exclusive social network apps.  Taken from a sample of over 1,000 young people from across the United Kingdom. 


Adult Online Hate, Harassment and Abuse: A Rapid Evidence Assessment June 2019.  Published by University of East London, London School of Economics and the UK Council for Internet Safety


Don’t Feed the Trolls: How to Deal with Hate on Social Media by the Center for Countering Digital Hate 2019

Online Harms

Online Harms White Paper April 2019. The government wants the UK to be the safest place in the world to go online, and the best place to start and grow a digital business.


Response to the initial consultation on the Online Harms White Paper, published February 2020.  Two thirds of adults in the UK are concerned about content online, and close to half say that they have seen hateful content in the past year. Online abuse can have a severe impact on people’s lives and is often targeted at the most vulnerable in our society. Cyberbullying has been shown to have psychological and emotional impact.


Online Harms White Paper: Full Government Response to the consultation December 2020

The Online Harms White Paper set out the government’s ambition to make the UK the safest place in the world to go online, and the best place to grow and start a digital business. It described a new regulatory framework establishing a duty of care on companies to improve the safety of their users online, overseen and enforced by an independent regulator. This will build public trust in the services that these companies are offering, and support a thriving and fast-growing digital sector. The White Paper proposed that regulation be proportionate and risk-based, ensuring companies have appropriate systems and processes in place to tackle harmful content and activity. It also made clear that the framework will protect users’ rights, including freedom of expression online.


Useful Links

​ACAS Advisory, Conciliation & Arbitration Service

Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. We also offer training and help to resolve disputes.         


Anti-Bullying Alliance

The Anti-Bullying Alliance is a coalition of organisations and individuals that are united against bullying. (lead on antibullying week in the UK)

Ben Cohen StandUp Foundation

Raise awareness of the long-term, damaging effects of bullying and to fund organisations who are tackling bullying in schools, at work, in our communities, in sport and online.

Bullyonline was started in 1996 by the late Dr Tim Field and is now maintained by the Tim Field Foundation, providing information and resources about workplace bullying



BulliesOut provides much needed help, training, support and information to individuals, schools, youth and community settings affected by bullying

CIPD Chartered Institute of Personnel & Development

The professional body for HR and people development



The Cybersmile Foundation is an international non-profit organisation providing support for victims of cyberbullying and online hate campaign


The UK Council for Internet Safety

National body to tackle online harms in the UK.

Ditch the Label

Help young people under 25 overcome the issues that affect and hold them back the most. Core strands of support include bullying, digital wellbeing, mental health, relationships and identity.

Equality Act

Find out more about the Equality Act 2010 and how it applies to you.

Equality and Human Rights Commission

Promoting and upholding equality and human rights ideals and laws across England, Scotland and Wales. 

Film and TV Charity 

Bullying is no joke in film and TV. If you’ve experienced it or watched it happen to others, it’s probably affected your mental health. Replaying things that have happened can make things worse, so we’ve launched new services to empower you to look after yourself and your colleagues. Workplace Bullying & Harassment

International Association on Workplace Bullying & Harassment IAWBH

International group who seek to stimulate, generate, integrate and disseminate research and evidence-based practice in the field of workplace bullying and harassment​

International Labour Organisation

The main aims of the ILO are to promote rights at work, encourage decent employment opportunities, enhance social protection and strengthen dialogue on work-related issues. 

The Jordan Legacy 

Set up in memory of Jordan Phillip, who took his own life in December of 2019. The aims of the Legacy are to reduce the frequency of suicides and improve mental wellbeing at work and in society.

MIND for better mental health


Mental Health Foundation

National Suicide Prevention Alliance


NHS Livewell


SEED Eating Disorder Support Services is a self help support network for people suffering from eating disorders and for carers and loved ones affected by this devastating illness. 

Shout for support in a crisis (via Text)


Some of our Favourite TED Talks