the human experience of the workplace
The employer / employee relationship is critical to organisational success. Responsible organisations focus on improving the human experience of the workplace as a powerful way to build credibility, trust, and value for businesses.
There are 10 strategies to help create compassionate and courageous workplaces for the future.
Strategy 4: measure key behavioural indicators (KbIs)as well as key performance indicators (KPIs)
Have you analysed your work-related stress instances and compared these with the levels of complaint, informal or otherwise, about bullying, or poor conduct?
How about the rate of churn in the organisation with customer satisfaction?
It is well documented that there are causal links in these examples, but rarely does an organisation have the skills, ability, time or indeed sample size to know what works.
There are many KPIs that have traditionally been acceptable measures of outputs, examining KBIs or Health KPIs appropriate for the expectations of the workplace can be a good indicator of future performance.
To read more, download the FULL article 'Ten strategies to improve the human experience of the workplace.’
About Conduct Change
As a workplace conduct consultancy business with a strong social purpose, Conduct Change provides assessment, coaching and specialist training solutions that align behaviours and actions with organisation’s intent and values.
Backed by the latest research into psychological safety, emotional intelligence and effective interventions into improving workplace conduct, clients increase profitability and employee engagement, unlock creativity and innovation and improve their social impact.